"Can't load the AI models"
Windows is missing the Microsoft Visual C++ runtime. Install it, then restart VISEC.
Support
Get VISEC working.
Manuals, the fixes people need most often, and a way to reach a person.
Common fixes
Start here.
No cameras found
Press scan again with the camera on the same network, and check the camera has ONVIF enabled in its own settings — Hikvision, Dahua and Reolink each hide that setting somewhere different.
Unstable video or AI
Intel UHD Graphics and similar built-in chips can be unstable. A dedicated Nvidia card avoids it.
Camera setup guides
Connect your camera.
Hikvision
Dahua
Reolink
Amcrest
TP-Link Tapo
Annke
Uniview
Axis
Foscam
Hanwha
Imou
Vivotek
Lorex
Swann
UniFi Protect
Bosch
i-PRO
Milesight
EZVIZ
GeoVision
LTS
Anpviz
ACTi
Grandstream
Tiandy
Avigilon
Digital Watchdog
Speco
Pelco
Honeywell
Mobotix
Sony
Panasonic
TP-Link VIGI
Arecont Vision
Provision-ISR
Sunell
EmpireTech
Illustra
TruVision
Kinds of camera
By camera type.
PoE
4K and 8MP
Wi-Fi
doorbells
USB webcams
battery
Switching from
Coming from other software?
Agent DVR and iSpy
Synology Surveillance Station
Hikvision iVMS-4200
The Reolink app
Milestone XProtect
ZoneMinder
Xeoma
iSpy
ContaCam
Nx Witness
Hik-Connect
DMSS and SmartPSS
Phone-app camera systems
Frigate
UniFi Protect
QNAP QVR Pro
Genetec Security Center
ExacqVision
Luxriot EVO
Shinobi
Verkada
Eagle Eye Networks
Digifort
TinyCam Monitor
SecuritySpy
Setting it up for a site
Where people run it.
Car parks and parking operators
Gated communities and hoas
Car washes and detailing sites
Warehouses and distribution
Dealerships and forecourts
Self-storage operators
Yards, depots and logistics gates
Shops and small retail
Schools and campuses
Farms, ranches and rural property
Apartment blocks and managing agents
Construction and civils
Regulated retail
Scrap, recycling and waste
Hotels and guest houses
Gyms and leisure
Nurseries and childcare
Veterinary practices
Marinas and boatyards
Churches and community buildings
Fuel forecourts and service stations
Repair shops, body shops and tyre bays
Restaurants, bars and cafes
Pharmacies and dispensaries
Distribution centres and logistics depots
Care homes and assisted living
Offices, business parks and managed buildings
Factories and manufacturing sites
Rv parks, caravan parks and campgrounds
Bus, coach and taxi depots
Garden centres, nurseries and builders merchants
Student halls and managed accommodation
Every feature
Feature by feature.
Motion detection
Email alerts
Recording
Multiple monitors
Secret mode
Users
Storage
Playback and export
Guides
How-to guides.
Free CCTV software for Windows 10 and 11
How to view an IP camera on your PC — no NVR needed
ONVIF camera not found? Seven fixes
How to record an IP camera to your PC
Get an email when your camera sees motion
Free license plate recognition software for Windows
NVR box or PC software?
How much disk will my cameras need?
Finding your camera's RTSP address
A camera that keeps dropping out
How many cameras will one PC run?
Watching your cameras from somewhere else
Too many motion alerts
Keeping the analog cameras you already have
Where to put the cameras
What ONVIF actually is
Free camera software: where's the catch?
Letting a camera open the gate
Manuals
Documentation.
The VISEC manual
LPR setup guide
Full FAQ
Both are also available as PDFs if you want them offline: VISEC manual (PDF) · LPR best practices (PDF) · Storing and searching plates (PDF)
Still stuck?
Tell us what's happening and we'll help.